User Guide

Thank you for your visit at our HACCI1912 Official Site.
To make your visit pleasurable, we put together useful information.

How to place your order

Select Products

From our products page, drop your desired products into the cart.
Confirm your order, and then press a button to proceed to next.


Member log-in

【Registered Member】
Log in using your e-mail address and password entered for registration.

【Nonregistered Member】
Complete your membership registration (for free) and select "Proceed to checkout".


Specify shipping information

Select shipping address or enter a new address and click a button.


Specify payment and delivery methods

Select your payment method from COD, credit card, Paidy (Next-month payment) or Amazon payment.
Next, select desired delivery time and others.
After making entry, click a button and check entered items to confirm your order.

How to use credit card

If you have selected "Credit card " for your payment, enter your credit card information.


Your order is complete

Now, your order has been completed.
You will receive a confirmation e-mail of your order promptly afterwards. Please check your mail box.
If you don't receive a confirmation e-mail within 2 business days, please contact us using the inquiry form here. Please include your order number in the inquiry.
If your junk mail filter is turned on, you might not receive an e-mail from us. Please check your junk mail settings.
(Mail source host:oder@hacci1912.com)

About payment

We offer the following payment methods on our online store.

  • Cash On Delivery (COD)
  • Credit card settlement
  • NP deferred payment
  • Paidy
  • Amazon payment

Cash On Delivery (COD)

Payment system in which payment for a product is made upon delivery at your door.

Delivery company Yamato Transport Co., Ltd.
Handling charge ¥324 (including tax) or over per delivery.

Credit card settlement

Types of credit card accepted
Our online store uses the SSL security system.
All of your valuable credit card information is coded for transmission.
Number of payment installments It varies depending on the credit card company of your card.
Check with your credit card company in advance.
Notice
  • Due to security reasons, our shop does not, in principle, send credit card receipts. We substitute them with the credit card statement sent by the credit card company.
  • Depending on a customer's card usage status, we may ask for alternative settlement methods.
  • For credit card payment, we verify customers' credit cards online at the time of order. If we cannot verify your credit card, we cannot process the credit card transaction and won't be able to complete your order.

NP deferred payment

About
After checking your order has been delivered correctly, settle your account by the safe and easy payment-on-delivery at the following locations: "convenience stores", "post office" or "bank".
Your bill will be delivered separately. Please be sure to settle your account within 14-days from the date the bill is issued.

Paidy (Next-month payment)

Paidy is a card-less settlement service. Purchases made by Paidy will be summed up at the end of each month for settlement, and a customer can pay at convenience stores or by bank transfer by the 10th of the following month.
Customers who don't have a credit card can use this system. There is no handling fee.

  • For more details, visit Paidy HP (www.paidy.com).
  • o use Paidy, a mobile phone capable of receiving SMS (short message service) is required.
  • No cancellation after payment is accepted.

Amazon Payment

For details, check here.

About delivery

Typically, delivery is made on the next day of your order or the following day.

  • Once your products are ready to be shipped, we will send a shipping confirmation e-mail.
  • Depending on the types of products and/or shipping destinations, it might take several days. In such cases, we will notify you by e-mail.
  • Note that we only accept orders and deliveries within Japan.
Delivery method Purchased products will be delivered by Yamato Transport Co., Ltd.
About shipping charges Shipping charge per order is a nationwide flat rate 500 yen (including tax).
And, if your order per delivery is 10,000 yen or over, shipping charge is free.
  • When delivering products to multiple destinations, if each shipment is smaller than 10,000 yen (including tax), shipping charge will not be free.
About delivery date and time Typically, delivery is made on the next day of your order or the following day.
However, depending on your shipping address or when weekends, holidays or Year-end/New Year holidays are involved, delivery may possibly take a few more days.
If you have a desired delivery date and time, please select them at the time of your order.
  • Before Noon
  • 12:00 – 14:00
  • 14:00 – 16:00
  • 16:00 – 18:00
  • 18:00 – 20:00
  • 20:00 – 21:00
  • Orders during the Year-end and New Year season, the Golden Week holidays and long-term vacation periods, the above selections may not apply. In that case, a separate delivery schedule will be provided in our announcements.
  • Deliveries to remote islands and some mountainous areas may not be made on your desired date or time.
  • Depending on the weather or traffic conditions, deliveries may not be made on your desired date or time.

About membership registration

Membership registration guide

When using online shopping services, registered members can enjoy an easy shopping experience without entering customer information every time.

  • Registration and annual fees are free.

About handling of personal information

Check the page below

About browser environment

The following is the list of recommended web browsers verified by us.

PC sites
  • Microsoft InternetExplorer10 (Windows8, Windows7)
  • Microsoft InternetExplorer11 (Windows8, Windows7)
  • Mozilla Firefox, latest version (Windows8, Mac OS X 10.9 or later)
  • Google Chrome, latest version (Windows8, Mac OS X 10.9 or later)
  • Safari, latest version (Mac OS X 10.9 or later)
Smartphone sites
  • AppleSafari, latest version
  • Android standard browser (Android 4.4 or later)
Notice
  • For setup procedure, check the help page of your browser.
  • Enable JavaScript
  • Enable Cookies
  • Please note that the above setup does not warrant operation on all customers.

About Amazon Payment

Amazon Payment is a simple, fast and safe payment processing system that is available to Amazon account holders without registering new membership at our shop.

Advantages in using Amazon Payment
  • Using your Amazon account, you can make purchases without entering your address, telephone number, etc. at our shop.
  • You can also skip entering credit card information because Amazon takes care of the settlement.
  • 'Amazon Marketplace Guarantee' applies for assured return in cases of failed delivery of products.

About Amazon account services Linked to Amazon official website.